Oh and for the gentleman that took up for them in his review: if your 3-4 weeks out on repairs guess what? Hire more mechanics you idiot! As for customers purchases getting fixed first? That's universal. All dealerships do it that way because it's the right way. Magneto however does pressure sales on you by constantly reminding you of the wait and I think purposely making people wait to drive up his sales.
UPDATE:!:! Well, I did send my wife to pick up the belt. It was a Saturday (the same day the first part of this review was typed) so they closed at noon.
Always great service and friendly professional people.
Stay away! Or see for yourself... fail fail fail
Signed, done!
It's truly amazing they can tick you off bad enough to take the time to review how I've felt for years just by calling to ask if they had a exmark belt in stock. Already had the part # ready just so I wouldn't have to spend any more time than necessary on the phone with Mrs Rachael (I think I know it all). Get help darling. Overcompensating because of your mechanical insecurity is no way to live:) what's that? Oh your trained! No no ma'am that little certificate you get for a days worth of craming means nothing.
Whether it's Chris or Rachel your dealing with at the parts counter their #1 goal is to be as rude as possible. "I'm aware of that" is Rachael's go to phrase. They know they are repulsive and honestly don't care if you buy from them or not. Why? They are the only game in town. Full dealer and service that is. And no united industrial is not comparable. Let a contender open up and see how long Chris lasts on the few loyal pets that stay. 1st review raved about how up front they are about servicing equipment first that is bought there. I get it but, it goes farther than that. If you moved here and owned a stihl or exmark then took it in for service you would get flack that you didn't predict you would someday move to this dump. You should've driven from Colorado to buy from magneto so you wouldn't get shamed for owning something not purchased from Chris. It's easy, amazon or EBay unless I need the part same day. I service my own stuff(all service technical and routine) no way will I let them touch another piece of my equipment. I do thank them for pushing me towards echo. Stihl is good everyone knows that. Look up what professionals use in large cities. It's echo by a landslide(weedeaters mainly) where there are dealers to service them. Stihl has the superior chainsaw(not by much) but as far as weedeaters go it's echo hands down. That's fact not a redneck opinion.
I have very good experience at magnetos service in El Dorado the people are very knowledgeable and the sales staff is very helpful I enjoy going in there and working with them they have helped me out tremendously they are a good store God bless how do I send this to
Think I'll send my wife after the belt:).
"I told em to treat it like it was there's" "I picked it up and it ran great!" Yea sport... that's how it's supposed to happen... but I know the mechanics and wouldn't let any one of em change a lightbulb in my house let alone an engine I own.!
They are always busy because they are the best. I have used them for everything from lawn mowers to chainsaws. They are upfront that if you buy the device from them, they service your equipment first. Which I think is fair. They are all very knowledgeable about the products they sell and they do not go out of their way to force an up-sale on you. I have dropped items off where I have simply told them to treat it like it was theirs, and when I picked it up, the device (lawn mower, Blower, Pressure washer) are all running as if they were new. It is a good company, If I had any complaint it would be for them to expand parking.
I could tell better horror stories of this passive aggressive snake pit all day long but you get the idea.
Okay, back to 11:50am. My wife walks in and asks for the belt under the last name. Rachael gets the belt and says:"here it is but I can't sell it to you" ??? "I closed the register so there's no way you can get this belt" note: Chris was watching the entire scene! My wife leaves empty handed. I will never be back even for last second parts. I will drive 30-100 miles gladly to avoid this moronic place of business.
Magnetos response: who cares :)
I just have to say Rachael was amazing!! Have been going to this store for a few yrs now, and have never had anyone who is bright cheerful and downright amazing! Thank you for all your help! Can't wait to return!!
My wife had trouble finding the place so she showed up at 11:50AM. Open sign prominately displayed, doors unlocked, Chris and Rachel behind the counter. Okay, I called at 9am to see if they had the belt. They did, and proceeded to inform me that they had "lots" of the belts. Okay I said, I only need the one. Could you please put my name on it? Sure they said while I spelled out my last name.
Magneto Service Supply Company is a US Store based in El Dorado, Arkansas. Magneto Service Supply Company is located at 2921 N West Ave, El Dorado, AR 71730, USA.
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